Friday, January 11th, 2008 venue: 49 Emilii Plater Street, Meeting rooms: Carmen + Don Giovanni
08:00	Registration and Welcome Coffee InterContinental Warsaw Hotel,
09:00	Opening Ceremony Welcome address  - Mrs. Irena Sokołowska - PCCA President, Mr. Julio Abreu – EFAPCO President; Official Congress Opening Mrs. Hanna Gronkiewicz-Waltz - Mayor of City of Warsaw Polish Tourism Organization address - Mr. Rafał Szmytke - President of Polish Tourist Organization
10:00 Session 1	The Meetings Industry in Europe – Future Strategy This session will provide an update on the World Tourism Organisation current activities in business tourism and their strategy for future development. The importance of incorporating the role of EFAPCO into the strategy. Moderator: Mrs. Irena Sokolowska – Poland, President of PCCA, EFAPCO Vice President
	Visioning - importance of meetings in Global Communications. Speaker: Mr. Carlos Vogeler – World Tourism Organization UNWTO
	Perspectives of developing of business tourism in Poland: business opportunities, chances, challenges. International cooperation. Speaker: Mrs. Katarzyna Sobierajska, Convention Bureau of Poland, Director
	Liberalization of services in the European Union - the free provision of tourim services in the Member States. Speaker: Ms. Iwona Woicka, The Counselor, Office of the Committee for European Integration
	Questions & Answers
11:00	Refreshments
11:30 Session 2	The role of the PCO in partnership opportunities Operating in isolation as a PCO is not an option in this highly competitive sector. It is essential to have strong working relationships with clients as well as with the supply chain to meetings and events. Moderator: Ms. Helena Weinstein – Portugal, President of the PCO section of APECATE, EFAPCO Treasurer
	How to be successful in working with Clients. Speaker: Ms. Carolina García-Sicilia - Spain, PCO, former President of IAPCO
	How to be successful in working with European Convention Bureaux. Speaker: Ms. Tuula Lindberg – Finland, Finland Convention Bureau, Director
	Effective working relationships between PCOs and DMCs. Speaker: Mr. Marc Dans – Belgium, President of Association of Belgian Incoming Touroperators
	Medical congresses: a non-professional’s experience Speaker: Professor Tadeusz Tołłoczko – Polish and International Surgeons Associations, Polish Congress Ambassador
	Questions & Answers
13:00 Lunch
14:30 Session 3	The PCO: Professionalising the Profession This session will provide an overview of the importance of professionalism, drawing on the success of other professions which have experienced growing pains and the process of recognition. Moderator: Ms. Susan Spibey - United Kingdom, SJS International and EFAPCO Consultant
	The importance of professionalism – raising the profile. Speaker: Professor Andy Friedman – United Kingdom, Director of PARN – Professional Associations Research Network
	Hungarian case study - Managing both a Professional Association and a PCO role: Challenge or Schizophrenia! Speaker: Mr. Gustav Hencsey – Hungary, Scope Meetings Ltd., EFAPCO Board Member
	The client speaks out – case study of a corporate client Speaker: Ms. Elżbieta Czarnocka – Poland, Event Manager, Polpharma
	Questions & Answers
16:00	A warm-up session. PCOs and client relationships. Open discussion: Speakers – PCOs – Clients. Moderator: Ms. Susan Spibey
17:00	EFAPCO Board meeting with international industry media
19:30	Polish Folklore Evening at Klepisko Inn.
Saturday, January 12th, 2008
08:30	Morning coffee InterContinental Hotel Meeting rooms: Carmen + Don Giovanni
09:30 Session 4	The PCO code of ethics: Professional certification and quality standards This session will address the importance for developing a code of ethics and consider the need for professional certification and standards. Moderator: Mr. Nicolas Le Brun – Belgium, EFAPCO Vice-president
	A PCO code of ethics protecting both Client and PCO. Speaker: Mr. Sam van de Kerckhof – Belgium, President of Belgian Association of Professional Congress Organizers
	PCO services in Europe – the need for standardization. Speaker: Zygmunt Niechoda, Ph.D. – Poland, Polish Committee for Normalization, International Relation Division Director
	Presentation of ISO 228 Project – Spain. Speaker: Mr. Eduardo Moreno – Spain, Secretary of ISO Technical Committee ISO/TC 228, Spanish Standardization Agency
	Outsourced welcome/reception services : what slot for standardization? Speaker: Ms. Catherine Fihey-Renard – France, Secretary of ISO Technical Committee ISO/TC 228, French Standardization Agency AFNOR
	Questions & Answers
11:00	Refreshments
11:30 Session 5	Building the future! This Session aims to develop next steps for meeting industry in Europe, for professional congress organizers and for EFAPCO and to answer all questions raised during the congress. Moderator: Mr. Zacharias Kaplanidis - Greece, Hellenic Association of Professional Congress Organizers, EFAPCO Secretary General
	Never, never, never give up! How to gain international events for Europe basing on European solidarity, quality and common standards. Case studies: EXPO 2012, EURO 2012. Speakers: Mr. Jarosław Obremski – Deputy Mayor of City of Wroclaw and Mr. Michał Listkiewicz – President of Polish Football Association
	Creating a competitive edge through alliances in the meeting industry. Speaker: Mr. Tom Hulton – United Kingdom, IMEX Director of International Relations
	Questions & Answers
	Closing Session. Hosts of the Session: Congress Programme Committee co-chairmen. Mr. Juliusz Kłosowski, General Director, The Warsaw Voice weekly, Mr Sławomir Wróblewski, Polish Conference & Congress Association, Secretary General.
	Final Announcements by EFAPCO Board
13:00 till 16:00	Free time, lunch on your own
16:00	Guided Warsaw City Tour by coach. For confirmed participants only.
20:00	Farewell Evening. Special performance and reception.